AM
Amith M
1 reviews | Active since Nov 2014
17 May 2021, 19:12
Terrible connection and service
We installed the fibre connection in the middle of January, everything was good. Towards the end of March almost every week we had down time. In the middle of April it became twice a week we had down time. You send an email and get a reply that you have a ticket number and someone will get back to you, no one does until you send a second email. This is becoming ridiculous as the down time is for hours and as the fibre was installed for work purposes and due to the down time we are losing business. Also we are paying for the service and not being compensated for the hours of the down time.
Service was great the the 1st 2 months. Now the service is terrible.
Helpful (0)
Replies (3)0
Replies (3)
Mind The Speed's replyOfficial
17 May 2021, 19:42Good evening Amith, we apologise for the inconvenience and we share your frustrations. We have escalated the issue to Zoom fibre the underlying fibre provider and are awaiting feedback as to the stability of their network. As information is received we will relay via the support team. Regards the MTS Team
Mind The Speed's reply17 May 2021, 19:42
Official
Good evening Amith, we apologise for the inconvenience and we share your frustrations. We have escalated the issue to Zoom fibre the underlying fibre provider and are awaiting feedback as to the stability of their network. As information is received we will relay via the support team. Regards the MTS Team
AM
Amith M's updateReviewer Update
18 May 2021, 14:58This is ridiculous the connection has gone of again. What is going on??? Please advise urgently.
AM
Amith M's update18 May 2021, 14:58
Reviewer Update
This is ridiculous the connection has gone of again. What is going on??? Please advise urgently.
Mind The Speed's replyOfficial
18 May 2021, 15:46Afternoon Amith, apologies for the issues you are experiencing with the Zoom Fibre network, we have raised these issues with Zoom Fibre management. They are working on addressing the stability of their backhaul network. Please can you log a support query via the support process *** Kind regards.
Mind The Speed's reply18 May 2021, 15:46
Official
Afternoon Amith, apologies for the issues you are experiencing with the Zoom Fibre network, we have raised these issues with Zoom Fibre management. They are working on addressing the stability of their backhaul network. Please can you log a support query via the support process *** Kind regards.