MP
Megan P
1 reviews | Active since Mar 2021
03 Jan 2023, 22:11
Speeds of 15mbps on a 50/50mbps line
Constantly dropping for the last 3 months, no change whatsoever.
Helpful (0)
Replies (2)0
Replies (2)
Mind The Speed's replyOfficial
04 Jan 2023, 06:15Morning Megan,
Thank you for taking the time to review. I'm waiting for the technical support team leader to investigate and supply feedback. We will provide feedback by 9 am this morning.
Thanks
Regards
The MTS Team
Thank you for taking the time to review. I'm waiting for the technical support team leader to investigate and supply feedback. We will provide feedback by 9 am this morning.
Thanks
Regards
The MTS Team
Mind The Speed's reply04 Jan 2023, 06:15
Official
Morning Megan,
Thank you for taking the time to review. I'm waiting for the technical support team leader to investigate and supply feedback. We will provide feedback by 9 am this morning.
Thanks
Regards
The MTS Team
Thank you for taking the time to review. I'm waiting for the technical support team leader to investigate and supply feedback. We will provide feedback by 9 am this morning.
Thanks
Regards
The MTS Team
Mind The Speed's replyOfficial
04 Jan 2023, 09:56Hi Megan,
The technical team has been communicating via the helpdesk system this morning. Investigattions indicate that you may have a Wifi coverage issue, as when we test the service connected via a cable the service gets full capacity. The team has changed the Wifi frequencies. Should this not improve your experience connecting via Wifi we suggest introducing additional access points to improve signal throughout your residence, the team will be able to advise and assist if this is the case.
The technical team will wait for further feedback on the support ticket.
Thanks
Regards The MTS Team
The technical team has been communicating via the helpdesk system this morning. Investigattions indicate that you may have a Wifi coverage issue, as when we test the service connected via a cable the service gets full capacity. The team has changed the Wifi frequencies. Should this not improve your experience connecting via Wifi we suggest introducing additional access points to improve signal throughout your residence, the team will be able to advise and assist if this is the case.
The technical team will wait for further feedback on the support ticket.
Thanks
Regards The MTS Team
Mind The Speed's reply04 Jan 2023, 09:56
Official
Hi Megan,
The technical team has been communicating via the helpdesk system this morning. Investigattions indicate that you may have a Wifi coverage issue, as when we test the service connected via a cable the service gets full capacity. The team has changed the Wifi frequencies. Should this not improve your experience connecting via Wifi we suggest introducing additional access points to improve signal throughout your residence, the team will be able to advise and assist if this is the case.
The technical team will wait for further feedback on the support ticket.
Thanks
Regards The MTS Team
The technical team has been communicating via the helpdesk system this morning. Investigattions indicate that you may have a Wifi coverage issue, as when we test the service connected via a cable the service gets full capacity. The team has changed the Wifi frequencies. Should this not improve your experience connecting via Wifi we suggest introducing additional access points to improve signal throughout your residence, the team will be able to advise and assist if this is the case.
The technical team will wait for further feedback on the support ticket.
Thanks
Regards The MTS Team