Service going downwards!

I am very sad to announce that support went backward, I always bragged about MTS and their stunning service, However, I cannot say the same anymore.

I've been having issues for the past three weeks, especially at night having high latencies and packet loss. After a three-week conversation eventually, everyone is on the same page that there's a congestion issue at an openserve switch.

Somehow after I explicitely stated in the mail all the tests conducted with screenshots of everything, and how these test were conducted. a Level 1 technician is assigned to me and I get asked whether I performed the test over Wifi????

MTS I am extremely disappointed in the service I am getting recently as this is an ongoing issue, which openserve did not solve just yet, and MTS does not respond to my request to speak to a manager?

To say the least, this is a one-liner summed-up issue described here, as there is much more detail to this issue.

I this does not drastically change in the next few days I am sad to say that I'm done with MTS