MC
Mario C
1 reviews | Active since Dec 2023
10 Dec 2023, 13:26
Paying for service, Not delivered
Afpaying for almost a year now for inyernet speed of 200mbps, we have never receieved such speed. The average is about 50 to 60 mbps. We complain and everytime they tune the system which speed is then corrected for 2 to 3 days whereafter the speed drops to 50 again. They Manager Lester has esculated the issue and no response. They keep on promising but never deliver. I will not recommend the service to anybody
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Mind The Speed's replyOfficial
11 Dec 2023, 08:32 Hi Mario
I understand your frustration regarding the internet speed you have been experiencing. Despite paying for a 200Mbps speed, you have consistently received an average speed of around 50 to 60Mbps. We are ensuring your issues are adequately addressed.
Our System has remote testing capabilities a method of measuring the speed and performance of an internet connection from a remote location that simulate data transfers and measure the time it takes for the data to travel between the user's device and a server.
Escalating the issue to The Support Supervisor Lester, is a proactive step,. The delay in my responses was not professional and I accept responsibility. It is understandable that this situation has led you to lose confidence in the service and you do not feel inclined to recommend it to others. However I can assure that we have enough capacity and adequate hardware on our Network
Please know that we are reliant on the fibre network operators (FNOs) to resolve any network-related issues, as we have agreed that Eliminating Mind The Speed Equipment testing directly from the ONT (Optical Line Termination) the speed is not performing up to standard.
I want to assure you that we will continue to escalate the matter and do everything in our power to push for a resolution.
I appreciate your patience and understanding during this time. Thank you for being a valued customer, and we apologize for any inconvenience caused by this network performance issue.
Kind Regards
Lester
Mind The Speed Technical Support
I understand your frustration regarding the internet speed you have been experiencing. Despite paying for a 200Mbps speed, you have consistently received an average speed of around 50 to 60Mbps. We are ensuring your issues are adequately addressed.
Our System has remote testing capabilities a method of measuring the speed and performance of an internet connection from a remote location that simulate data transfers and measure the time it takes for the data to travel between the user's device and a server.
Escalating the issue to The Support Supervisor Lester, is a proactive step,. The delay in my responses was not professional and I accept responsibility. It is understandable that this situation has led you to lose confidence in the service and you do not feel inclined to recommend it to others. However I can assure that we have enough capacity and adequate hardware on our Network
Please know that we are reliant on the fibre network operators (FNOs) to resolve any network-related issues, as we have agreed that Eliminating Mind The Speed Equipment testing directly from the ONT (Optical Line Termination) the speed is not performing up to standard.
I want to assure you that we will continue to escalate the matter and do everything in our power to push for a resolution.
I appreciate your patience and understanding during this time. Thank you for being a valued customer, and we apologize for any inconvenience caused by this network performance issue.
Kind Regards
Lester
Mind The Speed Technical Support
Mind The Speed's reply11 Dec 2023, 08:32
Official
Hi Mario
I understand your frustration regarding the internet speed you have been experiencing. Despite paying for a 200Mbps speed, you have consistently received an average speed of around 50 to 60Mbps. We are ensuring your issues are adequately addressed.
Our System has remote testing capabilities a method of measuring the speed and performance of an internet connection from a remote location that simulate data transfers and measure the time it takes for the data to travel between the user's device and a server.
Escalating the issue to The Support Supervisor Lester, is a proactive step,. The delay in my responses was not professional and I accept responsibility. It is understandable that this situation has led you to lose confidence in the service and you do not feel inclined to recommend it to others. However I can assure that we have enough capacity and adequate hardware on our Network
Please know that we are reliant on the fibre network operators (FNOs) to resolve any network-related issues, as we have agreed that Eliminating Mind The Speed Equipment testing directly from the ONT (Optical Line Termination) the speed is not performing up to standard.
I want to assure you that we will continue to escalate the matter and do everything in our power to push for a resolution.
I appreciate your patience and understanding during this time. Thank you for being a valued customer, and we apologize for any inconvenience caused by this network performance issue.
Kind Regards
Lester
Mind The Speed Technical Support
I understand your frustration regarding the internet speed you have been experiencing. Despite paying for a 200Mbps speed, you have consistently received an average speed of around 50 to 60Mbps. We are ensuring your issues are adequately addressed.
Our System has remote testing capabilities a method of measuring the speed and performance of an internet connection from a remote location that simulate data transfers and measure the time it takes for the data to travel between the user's device and a server.
Escalating the issue to The Support Supervisor Lester, is a proactive step,. The delay in my responses was not professional and I accept responsibility. It is understandable that this situation has led you to lose confidence in the service and you do not feel inclined to recommend it to others. However I can assure that we have enough capacity and adequate hardware on our Network
Please know that we are reliant on the fibre network operators (FNOs) to resolve any network-related issues, as we have agreed that Eliminating Mind The Speed Equipment testing directly from the ONT (Optical Line Termination) the speed is not performing up to standard.
I want to assure you that we will continue to escalate the matter and do everything in our power to push for a resolution.
I appreciate your patience and understanding during this time. Thank you for being a valued customer, and we apologize for any inconvenience caused by this network performance issue.
Kind Regards
Lester
Mind The Speed Technical Support