1 reviews | Active since Feb 2015
No internet for full 7 days; Horrible Support, Worse customer service
This is the most useless network I have ever encountered in terms of support and efficiency. My Wi-Fi has been completely off for a week(no prior notice) only on Wednesday I find out that Vumatel is having maintenance after I send them an email. Support has no sense of urgency I spoke to Tristan and he was worse than speaking to a robot cause he kept telling me to wait 72 hours for feedback. It did indeed take 72hours to fix it and at this rate I had lost my job as I work online. Friday it gets fixed. Less than 24 hours later it goes down again. I speak to another support agent who tells me to wait another 72hours (Monday/Tues). At this rate I am completely angry I ask to speak to a manager and I am informed he is not available. On Tuesday I asked for one prior and Tristan told me they all in a meeting and he has no ETA when they will come out. Success the said manager is always outside the office or in a meeting no wonder everything is all over the place. I am beyond ****ed right now that I am going to spend the second week without Wi-Fi. Don't choose them. Save yourself
We understand that you have been experiencing issues with your internet connection and we want you to know that we share your frustrations. Please know that we are reliant on the fibre network operators (FNOs) to resolve any network-related issues, and despite continually escalating the issue, there is unfortunately nothing more we can do.
That being said, we want to assure you that we will continue to escalate the matter and do everything in our power to push for a resolution from Vumatel.
Due to your reliance on your internet connection, I suggest you consider a backup connection. While this may not be something that is palatable, no matter which ISP you choose you would be experiencing the same issue.
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
The Mind the Speed Team
We understand that you have been experiencing issues with your internet connection and we want you to know that we share your frustrations. Please know that we are reliant on the fibre network operators (FNOs) to resolve any network-related issues, and despite continually escalating the issue, there is unfortunately nothing more we can do.
That being said, we want to assure you that we will continue to escalate the matter and do everything in our power to push for a resolution from Vumatel.
Due to your reliance on your internet connection, I suggest you consider a backup connection. While this may not be something that is palatable, no matter which ISP you choose you would be experiencing the same issue.
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
The Mind the Speed Team