AM
Amith M
1 reviews | Active since Nov 2014
28 May 2021, 17:14
No connection
Its 2 days in a row that the connection is down. This is becoming ridiculous now. Its like the people are paying to have no connection. What is going on? Really disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Mind The Speed's replyOfficial
28 May 2021, 17:34Hi Amith, we completely agree with you this is unacceptable and we share your frustration.
We are reliant on Zoom Fibre the fibre network operator to connect you to our Infrastructure.
The connection Zoom fibre has from Pietermaritzburg to Durban is where is issue is. Zoom fibre has committed to installing a second connection from PMB to Durban to improve the service but this is going to take a few months . In the interim that have committed to installing a temporary connection that will be implemented sooner, we are still waiting for confirmation as to when that will be completed.
At this point we have our hands tied but will continue to apply pressure on Zoom Fibre .
Regards
MTS Team
We are reliant on Zoom Fibre the fibre network operator to connect you to our Infrastructure.
The connection Zoom fibre has from Pietermaritzburg to Durban is where is issue is. Zoom fibre has committed to installing a second connection from PMB to Durban to improve the service but this is going to take a few months . In the interim that have committed to installing a temporary connection that will be implemented sooner, we are still waiting for confirmation as to when that will be completed.
At this point we have our hands tied but will continue to apply pressure on Zoom Fibre .
Regards
MTS Team
Mind The Speed's reply28 May 2021, 17:34
Official
Hi Amith, we completely agree with you this is unacceptable and we share your frustration.
We are reliant on Zoom Fibre the fibre network operator to connect you to our Infrastructure.
The connection Zoom fibre has from Pietermaritzburg to Durban is where is issue is. Zoom fibre has committed to installing a second connection from PMB to Durban to improve the service but this is going to take a few months . In the interim that have committed to installing a temporary connection that will be implemented sooner, we are still waiting for confirmation as to when that will be completed.
At this point we have our hands tied but will continue to apply pressure on Zoom Fibre .
Regards
MTS Team
We are reliant on Zoom Fibre the fibre network operator to connect you to our Infrastructure.
The connection Zoom fibre has from Pietermaritzburg to Durban is where is issue is. Zoom fibre has committed to installing a second connection from PMB to Durban to improve the service but this is going to take a few months . In the interim that have committed to installing a temporary connection that will be implemented sooner, we are still waiting for confirmation as to when that will be completed.
At this point we have our hands tied but will continue to apply pressure on Zoom Fibre .
Regards
MTS Team
AM
Amith M's updateReviewer Update
28 May 2021, 17:44I am told the same story everytime. I asked 1 of your consultants to ask Zoom fibre to contact me as he mentioned that he does not have contact details for Zoom fibre. I am still waiting for the call.
AM
Amith M's update28 May 2021, 17:44
Reviewer Update
I am told the same story everytime. I asked 1 of your consultants to ask Zoom fibre to contact me as he mentioned that he does not have contact details for Zoom fibre. I am still waiting for the call.
Mind The Speed's replyOfficial
28 May 2021, 18:30We will follow up on this for you and send an update on the open support ticket.
Mind The Speed's reply28 May 2021, 18:30
Official
We will follow up on this for you and send an update on the open support ticket.