QVDB
Quentin Van Den Berg
1 reviews | Active since Apr 2020
21 Apr 2021, 13:10
Neglected customer
Well,lucky me,i reviewed alot of companies to move my isp from current one to Mind the Speed.All reviews on Mind the Speed was excellent.It seems to me i was the lucky one to receive sub standard client service.After applying for migration,i was told it takes 2-24 hours for completion of activation.Sended numerous mails etc from the 20th hour to ask if they have any feedback,still waiting on there responce.On the 24th hour i phoned them,and was informed that line was activated by Vumatel but they neglected to phone me to set up routers etc.I am afraid to think what would have happened if i did not phone,would i still have waited.What a great way to start an (i thought)long term relationship.
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Replies (2)0
Replies (2)
Mind The Speed's replyOfficial
21 Apr 2021, 14:53Hi Quentin, thank you for taking the time to review your experience even though a negative one. I have engaged with the teams involved and identified we did in fact miss the activation notice from the FNO. We sincerely apologise. This has been discussed internally and measures have been implemented to improve on the internal process. I believe one of our techs have been in touch to confirm all is in order.
Thank you for selecting Mind the Speed
Thank you for selecting Mind the Speed
Mind The Speed's reply21 Apr 2021, 14:53
Official
Hi Quentin, thank you for taking the time to review your experience even though a negative one. I have engaged with the teams involved and identified we did in fact miss the activation notice from the FNO. We sincerely apologise. This has been discussed internally and measures have been implemented to improve on the internal process. I believe one of our techs have been in touch to confirm all is in order.
Thank you for selecting Mind the Speed
Thank you for selecting Mind the Speed
QVDB
Quentin Van Den Berg's updateReviewer Update
21 Apr 2021, 17:49Thank u for apologie,i accept,so far service is running smoothly now that it is on and working.Hope this is what i can expect from future relationship with your company.Thank u once again.
QVDB
Quentin Van Den Berg's update21 Apr 2021, 17:49
Reviewer Update
Thank u for apologie,i accept,so far service is running smoothly now that it is on and working.Hope this is what i can expect from future relationship with your company.Thank u once again.