TM
T M
1 reviews | Active since May 2020
26 May 2021, 13:09
MTS Poor Service
It is sad that I have to write this poor review for a company from which I had high expectations. Its been 7 days to date and I am without a fibre connection. Promises, promises and more promises and still no progress. MTS has a TAT with VUMATEL of 48hrs but this has long elapsed and it seems nothing is being done.
Helpful (0)
Replies (2)0
Replies (2)
Mind The Speed's replyOfficial
26 May 2021, 14:10Hi Trevor,
We do apologies for the inconvenience in terms of activating your service. We have have followed the Vumatel escalation matrix and been chasing Vumatel on a daily basis and will continue to apply pressure to get this resolved.
Unfortunately there is nothing we can do until Vumatel has activated your service.
We will continue to keep you updated via the helpdesk ticket.
We do apologies for the inconvenience in terms of activating your service. We have have followed the Vumatel escalation matrix and been chasing Vumatel on a daily basis and will continue to apply pressure to get this resolved.
Unfortunately there is nothing we can do until Vumatel has activated your service.
We will continue to keep you updated via the helpdesk ticket.
Mind The Speed's reply26 May 2021, 14:10
Official
Hi Trevor,
We do apologies for the inconvenience in terms of activating your service. We have have followed the Vumatel escalation matrix and been chasing Vumatel on a daily basis and will continue to apply pressure to get this resolved.
Unfortunately there is nothing we can do until Vumatel has activated your service.
We will continue to keep you updated via the helpdesk ticket.
We do apologies for the inconvenience in terms of activating your service. We have have followed the Vumatel escalation matrix and been chasing Vumatel on a daily basis and will continue to apply pressure to get this resolved.
Unfortunately there is nothing we can do until Vumatel has activated your service.
We will continue to keep you updated via the helpdesk ticket.
TM
T M's updateReviewer Update
28 May 2021, 14:16Thank you MTS. It took VUMATEL more than a week to resolve but thanks to Lindiwe’s persistence my fibre and business is back online. My team is excited. MTS has a codependency on VUMATEL and went the extra mile of offering me an interim LTE service until VUMATEL sorted out the faulty ONT. MTS has truly redeemed itself as an ISP of choice. Keep up the most excellent service. Truly No 1
TM
T M's update28 May 2021, 14:16
Reviewer Update
Thank you MTS. It took VUMATEL more than a week to resolve but thanks to Lindiwe’s persistence my fibre and business is back online. My team is excited. MTS has a codependency on VUMATEL and went the extra mile of offering me an interim LTE service until VUMATEL sorted out the faulty ONT. MTS has truly redeemed itself as an ISP of choice. Keep up the most excellent service. Truly No 1