MTS, a service worth paying for.

I am not often impressed by the efforts and strides of internet service providers, their a dime a dozen and typically disappoint. Most recently I suffered a disastrous service outage by 10 inch vandals that completely ruined my infrastructure. The real tragedy being that I work from home and this occurred on a weekend and we all know the turn-around times for repair. As you can imagine my doubts of a "soon" repair was high, none the less, I called MTS support, logged a support request and sent them some photos of the damage.

Lester at MTS all dressed up in his superhero customer support costume, assured me that he would get it escalated as best he could. Lo and behold, 2 hours later a chap named Jayeed shows up at my door all dapper with his toolbox ready to restore my services. The repair took about an hour, not only to the line but the PVC piping as well. Once tested I was ensured that my line quality and speed was perfect, which I tested and confirmed. My expectation had been exceeded and the restore was done so professionally that it seemed like a new install.

The last ~4 years with MTS has been impeccable and this recent incident and speedy resolution really proves what an exceptional provider they are.

Thank you to everyone involved -- from an "ecstatic customer"