Mind The Speed not dealing with support requests

Very disappointed.... 4 hours without a response from MTS. I havnt had Fibre connection and I have been unable to get hold of anyone at MTS. All I need is a reset on their side.... This has happened before when they had maintenance. But no response to emails or phone calls and it only takes a minute to fix. Service levels have dropped... So when it's time to renew... I'll find another service provider that responds to me.