1 reviews | Active since Mar 2009
Happily passes on FNO fees to their customers
Mind the Speed is a good ISP with responsive customer support and keeping users informed of incidents. I have been with MTS for over 2 years now with few complaints. I recently wanted to upgrade my fibre line, but was told that Openserve levied a fee on fibre line regrades. Why on earth they would want to do this when a more expensive monthly package would increase their revenue, is beyond me, but I'm not happy that Mind the Speed passes these costs onto their customers. These fees weren't in the T&Cs when I originally signed up and there has been no communication from Mind the Speed that these fees now apply. I've s****ped the idea of upgrading as I should be satisfied enough with the current connection that I have, but if a forced upgrade is imposed on me again, where it would cost me money to downgrade, MTS and Openserve will lose me as a customer.
Thank you for taking the time to leave a review.
Unfortunately, the FNO (Fibre Network Operator) carries a huge influence and does impact ISP's in various aspects which in return forces unforeseen implementations.
Our Customers on Openserve Network is informed of a Regrade Fee prior to it being processed.
The regrade fee is billed by Openserve and unfortunately MTS cannot subsidize this fee.
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
The Mind the Speed Team
Thank you for taking the time to leave a review.
Unfortunately, the FNO (Fibre Network Operator) carries a huge influence and does impact ISP's in various aspects which in return forces unforeseen implementations.
Our Customers on Openserve Network is informed of a Regrade Fee prior to it being processed.
The regrade fee is billed by Openserve and unfortunately MTS cannot subsidize this fee.
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
The Mind the Speed Team
