From the best to the worst

I have been over the moon with Mind the Speed during the last year. Until I moved house. What a mission. An unnecessary pile of processes for a client who wanted to stay with you even though she was moving house. You made it so difficult and miserable that it's pushed me to not have my new services with you. Why? Surely it's easier to keep existing customers? And you don't seem to care. I currently have no idea where I actually stand by the way. So disappointing.