RS
Rebecca S
1 reviews | Active since Dec 2022
13 Mar 2024, 22:05
Flipping useless
Had to wait for my router gets here and there's no Internet connection even though I received 50 ****** sms and emails saying everything is connected. And no no to assist me because its after hours. Whereas when I called last week outside hours they always answered the call. I have 0 information on who to call and how to solve things because they literally left no info aside from my password and ssid and it still won't connect
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Replies (1)
Mind The Speed's replyOfficial
14 Mar 2024, 07:33Hi Rebecca,
I hope this message finds you well.
I'm truly sorry to learn about the frustrations you're experiencing. Our aim is always to provide seamless service, and it's disappointing to hear that we've fallen short of that for you. Your feedback is invaluable to us.
Please know that our support team is available from 8 AM to 8:30 PM during the week to assist you promptly. I've already informed them about your situation, and they'll be reaching out to you shortly to provide the necessary assistance.
Once again, I apologize for any inconvenience this has caused you. We're committed to resolving this issue for you as swiftly as possible.
Regards,
MTS Team
I hope this message finds you well.
I'm truly sorry to learn about the frustrations you're experiencing. Our aim is always to provide seamless service, and it's disappointing to hear that we've fallen short of that for you. Your feedback is invaluable to us.
Please know that our support team is available from 8 AM to 8:30 PM during the week to assist you promptly. I've already informed them about your situation, and they'll be reaching out to you shortly to provide the necessary assistance.
Once again, I apologize for any inconvenience this has caused you. We're committed to resolving this issue for you as swiftly as possible.
Regards,
MTS Team
Best regards,
Mind The Speed's reply14 Mar 2024, 07:33
Official
Hi Rebecca,
I hope this message finds you well.
I'm truly sorry to learn about the frustrations you're experiencing. Our aim is always to provide seamless service, and it's disappointing to hear that we've fallen short of that for you. Your feedback is invaluable to us.
Please know that our support team is available from 8 AM to 8:30 PM during the week to assist you promptly. I've already informed them about your situation, and they'll be reaching out to you shortly to provide the necessary assistance.
Once again, I apologize for any inconvenience this has caused you. We're committed to resolving this issue for you as swiftly as possible.
Regards,
MTS Team
I hope this message finds you well.
I'm truly sorry to learn about the frustrations you're experiencing. Our aim is always to provide seamless service, and it's disappointing to hear that we've fallen short of that for you. Your feedback is invaluable to us.
Please know that our support team is available from 8 AM to 8:30 PM during the week to assist you promptly. I've already informed them about your situation, and they'll be reaching out to you shortly to provide the necessary assistance.
Once again, I apologize for any inconvenience this has caused you. We're committed to resolving this issue for you as swiftly as possible.
Regards,
MTS Team
Best regards,