1 reviews | Active since Oct 2019
DON'T BE FOOLED
Lulu Lulu MO Gerald I'm in the same situation as yours,I got them on vumatel packages and there's nothing that state that if you cancel before 6 months you have to pay a cancelation fee,I remember asking Lindiwe if is there any penalties she said no,but now she tells me that she did inform me ,when I requested the voice logo/recording she said no problem they'll provide me with it,I'm still waiting and instead she sent someone to fetch the router and still insisting that I pay that money,I'm having the screen shot of thier advert on vumatel and send them and still nothing,other isp have clear info but they're are having hidden,I WOULD TELL YOU,WHEN YOU'RE STILL ENQUIRING THEY ARE EXTRA SWEET,AND SERVICE EXCLLENT,WAIT TILL YOU HAVE SIGNED WITH THEM,THE SERVICE CHANGE,SLOW AND BUFFURING ,SOMETIMES YOU SIT WITHOUT WIFI,AND WHEN YOU WANT TO CANCEL ALL HELL BRAKE LOSE
The order process with ourselves is done through our website. To complete the order you have to accept you have read and agree with our terms and conditions or you are unable to proceed with the order. While we understand no one really likes to read terms and conditions they are there so there is an understanding of the service and conditions around the service.
When customers move to Mind the Speed we are billed a migration fee/activation fee from Vumatel which we absorb and only in the event you cancel within a 6 month period are you liable for the fee , this is referred to as a claw back and is very common and most providers have a clawback.
The accounts department will be in touch in regards to finalising your account .
Regards,
MTS Team
The order process with ourselves is done through our website. To complete the order you have to accept you have read and agree with our terms and conditions or you are unable to proceed with the order. While we understand no one really likes to read terms and conditions they are there so there is an understanding of the service and conditions around the service.
When customers move to Mind the Speed we are billed a migration fee/activation fee from Vumatel which we absorb and only in the event you cancel within a 6 month period are you liable for the fee , this is referred to as a claw back and is very common and most providers have a clawback.
The accounts department will be in touch in regards to finalising your account .
Regards,
MTS Team
Would like to take this opportunity to apologize to Lindiwe and Neo, after listening to the voice logger, seems it's me who was wrong as Neo did say if You cancel before 6 months terms and conditions apply. My apologies to MTS Team as well, and thank You for voice logger
Would like to take this opportunity to apologize to Lindiwe and Neo, after listening to the voice logger, seems it's me who was wrong as Neo did say if You cancel before 6 months terms and conditions apply. My apologies to MTS Team as well, and thank You for voice logger