1 reviews | Active since Jun 2016
Day 11 and still no connection
A company that says they pride themselves on service and integrity, well it has been 11 days now and I still have no service. You say that the error lies with OpenServe as they cancelled my services but that has got nothing to do with me as you then need to fix your internal processes and not pass on to the client. Remember OpenServe is a wholesale infrastructure provider to Mind the Speed, they don’t have a view of me as a customer on their system, and rely on the information provided to them by Mind the Speed. OpenServe advised contacting Mind the Speed will always be the fastest way to fix a whole range of problems. Well again today is day 11 and I still have no connection. Why must I keep calling in and sending emails, is their no professional customer service in keeping me updated on a daily basis as again the fault is not on my end but on your end and you end is your end which includes OpenServe. Last week I requested for a manager to call me back and nothing. I sent an email yesterday requesting for a senior person to contact me and still nothing so your support line thought I was lying when i said if I don't receive a call back my method of correspondence will stop via email and will be done via any social media platform. If you want names, I will name names just ask. You keep saying that you are putting pressure on OpenServe so why has nothing been done. Well I am sure you know what my next step is going to be for Mind the Speed and OpenServe. Does reputational damage mean nothing or are you guys afraid of OpenServe. I asked for the contact details of the people you deal with at OpenServe, which you cannot provide cause it looks like I need to do your job. The service manager at OpenServe Client Service Operations that you deal with Lerato Maupi should be reported to her seniors as you sent you an email advising that she has escalated for installation on the 19/05/2021 as the tech missed the appointment for the 18th, and today is the 20th and still nothing so what does that make you guys look like .
We completely agree this is absolutely unacceptable.
After investigating the issue you canceled the service and then retracted the cancelation. We immediately retracted the cancelation with Openserve. Openserve did not action the request to not cancel.
We have spent many hours engaging with Openserve to reinstate the service. We will continue to escalate but have our hands tied until they can reactive your circuit. We will continue to give you up dates on the ticket.
Again we apologies for the inconvenience and share your frustration.
We completely agree this is absolutely unacceptable.
After investigating the issue you canceled the service and then retracted the cancelation. We immediately retracted the cancelation with Openserve. Openserve did not action the request to not cancel.
We have spent many hours engaging with Openserve to reinstate the service. We will continue to escalate but have our hands tied until they can reactive your circuit. We will continue to give you up dates on the ticket.
Again we apologies for the inconvenience and share your frustration.