MP
Martin P
1 reviews | Active since Mar 2009
02 May 2024, 17:14
Botched fibre line downgrade
As a loyal customer for many years, I am really unhappy about how a linespeed downgrade was handled. First I had to pay Mind the Speed a fee for the downgrade, as they pass these costs from the fibre provider on to their customers. Then when the linespeed was botched, being set to the incorrect specification, no technical support was available, due to this happening on a public holiday. I depend on my internet connectivity for work and now being stuck on a really low speed line is really terrible for working from home. MTS has now logged a ticket with fibre provider, but not sure when this will be resolved. I have also now paid for a fibre line which is performing far below what it should be.
Helpful (0)
Replies (2)0
Replies (2)MP
Martin P's updateReviewer Update
03 May 2024, 10:19Mind the Speed has gone out of their way to prioritise and resolve this with the fibre provider which is much appreciated.
MP
Martin P's update03 May 2024, 10:19
Reviewer Update
Mind the Speed has gone out of their way to prioritise and resolve this with the fibre provider which is much appreciated.
Mind The Speed's replyOfficial
01 Jun 2024, 10:17Hi Martin.
We're truly sorry to hear about your recent experience and the inconvenience it has caused you. Your loyalty means a lot to us, and we understand how crucial reliable internet is, especially for work-from-home situations. We apologize for any frustration caused by the downgrade process and subsequent issues with the line speed.
We're glad to hear that you've noticed our efforts to resolve the issue with the fiber provider. Customer satisfaction is our top priority, and we're committed to ensuring that any challenges you face are addressed promptly and effectively.
Kind Regards
Mind The Speed Team.
We're truly sorry to hear about your recent experience and the inconvenience it has caused you. Your loyalty means a lot to us, and we understand how crucial reliable internet is, especially for work-from-home situations. We apologize for any frustration caused by the downgrade process and subsequent issues with the line speed.
We're glad to hear that you've noticed our efforts to resolve the issue with the fiber provider. Customer satisfaction is our top priority, and we're committed to ensuring that any challenges you face are addressed promptly and effectively.
Kind Regards
Mind The Speed Team.
Mind The Speed's reply01 Jun 2024, 10:17
Official
Hi Martin.
We're truly sorry to hear about your recent experience and the inconvenience it has caused you. Your loyalty means a lot to us, and we understand how crucial reliable internet is, especially for work-from-home situations. We apologize for any frustration caused by the downgrade process and subsequent issues with the line speed.
We're glad to hear that you've noticed our efforts to resolve the issue with the fiber provider. Customer satisfaction is our top priority, and we're committed to ensuring that any challenges you face are addressed promptly and effectively.
Kind Regards
Mind The Speed Team.
We're truly sorry to hear about your recent experience and the inconvenience it has caused you. Your loyalty means a lot to us, and we understand how crucial reliable internet is, especially for work-from-home situations. We apologize for any frustration caused by the downgrade process and subsequent issues with the line speed.
We're glad to hear that you've noticed our efforts to resolve the issue with the fiber provider. Customer satisfaction is our top priority, and we're committed to ensuring that any challenges you face are addressed promptly and effectively.
Kind Regards
Mind The Speed Team.