GJ
Gert J
1 reviews | Active since May 2012
09 Jul 2021, 08:12
Bad Service from Mind The Speed
We have been without a working internet form 1 July 2021 and have emailed, phoned and tried to solve the problem by connecting a laptop through a LAN cable, but so-far the only solution from Tristiaan and Mark is to wait for Vumatel to test the line, but that hasn't happened yet. Your service is shocking and I will definitely not recommend MTS. They send a ticket every time you contact them, but no action.
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Replies (2)
Mind The Speed's replyOfficial
09 Jul 2021, 08:41Morning Gert,
We understand your frustration which we share.
Unfortunately we are reliant on Vumatel to resolve and we have made every effort for them to action.
We will continue to follow up and provide updates via the helpdesk system as they become available.
Regards
MTS team
We understand your frustration which we share.
Unfortunately we are reliant on Vumatel to resolve and we have made every effort for them to action.
We will continue to follow up and provide updates via the helpdesk system as they become available.
Regards
MTS team
Mind The Speed's reply09 Jul 2021, 08:41
Official
Morning Gert,
We understand your frustration which we share.
Unfortunately we are reliant on Vumatel to resolve and we have made every effort for them to action.
We will continue to follow up and provide updates via the helpdesk system as they become available.
Regards
MTS team
We understand your frustration which we share.
Unfortunately we are reliant on Vumatel to resolve and we have made every effort for them to action.
We will continue to follow up and provide updates via the helpdesk system as they become available.
Regards
MTS team
GJ
Gert J's updateReviewer Update
09 Jul 2021, 09:539 Days are ridiculous
GJ
Gert J's update09 Jul 2021, 09:53
Reviewer Update
9 Days are ridiculous