Amazing service from Rolette and MTS is an amazing ISP.

I had an issue whereby there was a miscommunication and my service was canceled without me requesting a cancelation. There was a back and forth of sending emails. I called the team on Monday (03 October 2022). I was assisted by Rolette (apologies to her if I misspelt her name) she calmed me and spoke to me from a place of understanding. I was not looking forward to going to a new ISP because of this glitch and I am grateful for her assistance. My issue was resolved without me having to pay a reconnection fee as stated by the sales person.

Thank you again. I have a beautiful relationship with MTS and I do not see myself going to any ISP. I love the service provided and they are quick to respond to queries.