Utterly shocking customer service

Utterly shocking on service delivery. Quotes take almost a week. No communication on issues is made unless I followed up and threatened to escalate things myself. Once the order/offer was in, only then was I told there was a nationwide shortage and instead of a week delivery time I was looking at almost 4 weeks. Eventually they made a plan. The vehicle I did get then was not fitted with the entertainment system or mud flaps. Getting that corrected has been weeks in the making. The controls on the steering wheel didn't work since the moment I drove it off. I communicated that. I was told it is the entertainment system. It was swopped out and still didn't work. I insisted it must be the steering wheel controls themselves and was dismissed. My complaint was not accurately communicated and the technicians showed up yet again to address the entertainment system instead of the steering wheel. Then the external consultants confirmed what I had been saying for a month and they liaised with the dealer. Two days passed with no word from the dealer. When I contacted my sales person, my complaint about service was not addressed. I was simply told in one line that they are waiting for the workshop. Utterly shocking customer service so far.