Terrible Service Department

Our company purchased a Nissan NP200 from another branch but had a gearbox problem within the 1st 25 000km, which then became a warranty claim. The vehicle was taken to Nissan Milnerton mid March 2023. We were promised a courtesy vehicle, which was never received. I am currently still dealing with JP Marescia. After numerous follow ups and emails and even a call to Fritz (the manager) our claim was only officially lodged with Nissan South Africa on 18 April 2023, who confirmed they had the new gearbox kit in stock on 21 April 2023. Delivery has been promised by Wednesday, 26 April 2023... lets see if this happens. In the mean time we have been running the business without this bakkie and have incurred financial losses as a result, as we could not make any deliveries since mid March. Terrible service department and would not recommend to anyone.