****** ITEM FROM MY CAR!!!

****** ITEM FROM MY CAR!!! My 2015 Nissan Qashqai went for diagnostics on Monday 10/01/2022. After asking the workshop if it's ok to leave some personal items (windbreaker, 2 x Under Armour caps, and a sun hat) in the boot he assured me it's not a problem. After fetching the car that afternoon just before 17:00 I checked my boot when I got home. 1 x Under Armour cap was missing/******. I phoned the dealership the next morning at 07:00, 08:00, visited them at 09:15, phoned them again at 13:15, and then visited them again at 16:45. Just vague excuses and no one seemed to be too bothered. Gert and Fritz (both in charge of service and workshop) seemed they could care less. No one cares. I will not recommend this dealership to anyone. No customer service AT ALL! Fritz phoned me on Wednesday 12/01/2022 at 11:36 telling me they still have to look at camera footage and that they have never had anything gone missing in their workshop. Basically calling me a ****. Saying stuff like "it's hearsay" and "it's my word against his" and "maybe I lost my cap at the beach" etc. This place is a joke 👎🏼👎🏼👎🏼