MB
Moné Botes
1 reviews | Active since Oct 2022
20 Oct 2022, 11:21
Poor service, faulty cars!
Absolutely no after sale service AFTER buying a brand new car! The sales person reeked of alcohol the day of handover and didn't even complete my car's booklet, I've been waiting 2 weeks for an evaluation on my car, whereas everyone else had an answer within 24 hours.
The new Nissan Magnite has screeching breaks and Nissan simply won't replace it as they state that it's because of the material used - no one want's a brand new car that makes a noise everytime you step on the breaks.
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Milnerton Nissan's replyOfficial
20 Oct 2022, 14:05Good day, Mone' B, Thank you very much for taking the time to get in contact with us and for bringing your concerns to our attention. We have followed up with the Sales Executive and New Car Sales Manager regarding this matter. We are currently liaising with Nissan SA on a possible solution for the screech on the breaks and will advise as soon as we receive word from them as to which steps to take. In the interim, we are more than happy to have you bring your Magnite to us so that we can have a look at it and clean it for you. Please note, we are very disappointed to learn that you were unsatisfied with your sales person and the reasoning for it. This Sales Executive in particular has been member of our staff for over a year with many of our team members well aware of the fact that he does not drink. It was also mentioned that we made you a subject to view price within the same day (24H) after you contacted your sales executive for a Trade Inn price on your new Magnite. We humbly apologize that this is causing you distress - Should you choose to move forward with the trade-in please do not hesitate in letting us know.
Milnerton Nissan's reply20 Oct 2022, 14:05
Official
Good day, Mone' B, Thank you very much for taking the time to get in contact with us and for bringing your concerns to our attention. We have followed up with the Sales Executive and New Car Sales Manager regarding this matter. We are currently liaising with Nissan SA on a possible solution for the screech on the breaks and will advise as soon as we receive word from them as to which steps to take. In the interim, we are more than happy to have you bring your Magnite to us so that we can have a look at it and clean it for you. Please note, we are very disappointed to learn that you were unsatisfied with your sales person and the reasoning for it. This Sales Executive in particular has been member of our staff for over a year with many of our team members well aware of the fact that he does not drink. It was also mentioned that we made you a subject to view price within the same day (24H) after you contacted your sales executive for a Trade Inn price on your new Magnite. We humbly apologize that this is causing you distress - Should you choose to move forward with the trade-in please do not hesitate in letting us know.