NISSAN MILNERTON - SO BAD -

Pathetic Customer Service With Poor Service Knowledge. Car was booked in at short notice for an engine fault. They helped me at short notice. The disaster starts here and still continues with zero feedback as of this morning. After the car was servicedand the engine fault investigated with some history as to when it came on, I was told that the fuel injector showed and error as I was possibly running the fuel tank to low and there was fuel starvation . Noted that in the 3 days that it was there , I had zero customer feedback, I had to phone everyday for an update. I collect to car and off I go. 4 days later the issue repeats and the car limps into a Shell Garage who kindly lets me park overnight. Wonder what would have happened on the N2 - THANKS NISSAN. Car is eventually driven back the next morning. The same pattern unfolds , no feedback for the entire week, and no-once can tell me what is a happening. I call each day and eventually get hold of the dealer principal who passes me back to the very department that has failed me. I am told that there are a host of problems. Wow! Amazing how you diagnose second time around. But I am told that they are now waiting on Nissan South Africa for parts. We agree that I also need and aftermarket solution. I ask to be emailed of the costs while I am out of county for business....... well well ....... another few days of nothing and we are now close on two week since the car went in for the second time. Service chap reaches out with a Whatsapp that says "Hi" at 7pm at night. I reply the next morning. Nothing further. What does a peson have to do to get a clear line of communication. Either the dealership is clueless or has no support from Nissan SA. But for goodness sake talk to me. I loved my Nissan ..... the dealership service has been so poor and has soured my impression. How do big brands expect to retain customer loyalty with such **** treatment, Boggles the mind.