Don't trust Nissan Milnerton

Nissan Milnerton were incredibly helpful whilst my vehicle was under warranty. I picked up an issue with the air conditioning under warranty and they couldn't find the fault but injected a tracer to pick it up.

They didn't follow up so I arranged for another review and by the time they checked the car was now out of warranty. They inspected and found an issue with the coolant pipe that needed to be replaced. I was a bit unhappy because it should have been covered under warranty - they agreed this was reasonable and on the spot proposed that they would get Nissan to cover the part (as it was under warranty when it failed) if I went 50:50 on the labour with them. I was happy to make this compromise to move it forward - it was left with the service agent to confirm details and follow up with me for when it could be repaired.

This was 4 months ago. Naturally there has been ZERO follow up on Nissan side but I have repeatedly called and emailed to get feedback on when this will happen and escalated through every layer of management. Every time I speak to someone I am promised the key person will call me back then it never happens.

Save yourself some time, energy and money and go somewhere else for your car services.