********* behaviour

Beware Bait and switch move by Nissan Milnerton Signed OTP, paid, and then got asked to pay R20 000 more for the deal to go through

I generally post positive reviews, but besides the sales person Rolin trying his best in a bad situation (he was great), the management deserve a 0 for customer interaction and in what my mind is ********* behaviour

I was told that the deal was valid that day only and I need to come in and sign now. I supp**** all documents and signed the OTP in front of the sales person Rolin and the manager Jody Osborne. They said the dealer principle was in a meeting and will sign later.

I transferred the money and sent the POP.

2 days later on receipt on the funds, Rolin the sales person messaged to say the dealership principle Gary van der Berg hadn't signed the deal and I needed to pay an extra R20 000 if I wanted the deal to go through.

I tried for a full week to speak to Jody (sales manager) and Gary (dealership principle), with no luck

I cancelled the deal and received my money back after 10 days

Nissan SA dealt with my complaint, promptly and were professional and helpful, they apologised on behalf of the dealership, but that doesn't stop the dealership doing this to another customer