Bad Customer Service

The worst thing that someone can do to you, is to make you feel that they doing you a favour, when it is actually part of their jobs. "It called good customer service" I was basics told by the manager at the branch that they authorized something that wasn't supposed to be authorised, as AA cleared the Toyota Quantum 14 Seater , and declared the van roadworthy. Less than 700 km later, Toyota Capegate told me that the brakes, front and rear need to replaced. Peter insist that the van was roadworthy and that the brakes was fine, quoting" people will do anything to make money out of other people, and he has seen this many times before." Sadly 3 days later they still busy sorting out the brakes. My philosophy is" why fix something that isn't broken"