Ongoing debit order wrongly from my account

My wallet with all my cards was ******, I went to my Bank to stop my cards and looked at my debit orders to see if my cards was used. The lady at the Bank told me that the debit order stating ABSA MILC is not a debit order from ABSA but she will give me the details of the Company. This was a number for Elite Mobile, they gave me a number for MILC. I phoned and asked if they can please explain what this is for. They asked what my number is, they will get back to me. Immediately after I put the phone down I received a message saying that the subscription is cancelled. I phoned back and said I want information about this debit orders. Spenele then promised to contact me 23 November, nobody contacted me, I phoned again today. I was promised once again that I will be contacted before 13h00. At 15h00 nobody has phoned. I called again, then Spenele said that he has no information for me yet, he needs more time. He phoned me at 16h28 and said they will refund me, but only for three months and not for 69 months. I need to send him all my Bank statements. He really must be mad if he thinks that I will send them any information after they deducted money wrongfully from my account.