Very poor impression

A member of an authorised financial services provider was recently emailed and told she had to submit herself for fingerprint verification and a ******** check. This was, apparently, done at the behest of the FSCA. As compliance officer of the FSP, I rep**** and advised that the entity in question was exempt from this requirement. The email was sent to five mei employees and an acknowledgment of receipt was requested. Then a second demand that the member submit for fingerprint testing. Again I responded and received absolutely no acknowledgement. Then a final demand was sent – in obvious disregard for all my responses – and the member was told that when the appointment is canceled due to lack of response, an admin fee will be payable!! This total lack of professionalism is appalling and I intend to take this up at senior level with the FSCA. My advice to all FSP’s is – don’t do business with them.