bM
bongani M
1 reviews | Active since Oct 2013
23 Aug 2022, 19:12
Disgusting BAD service
I went to MIE Simmonds street screening figure print office for 13:00 2nd floor room 203.
the guy who suppose to have helped me taking figure prints was no where to be found and I waited an hour and left the message underneath his door.
the building reception contacted him and claiming that the scanner was not working and had to go and report it to MIE office
he had enough time since morning to cancel appointment and i waiting time and petrol for nothing ,.
the incompetency of MIE of this staff its unexcepted and unprofessional .
what a bad disgusting service
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Replies (2)bM
bongani M's updateReviewer Update
23 Aug 2022, 19:16 Good day
Booking *** *** reported to your centre site at Simmons street for a 13:00 appointment as per email below .I waited almost an hour without not getting assistance and the guy was nowhere to be found .I was sitting opposite office number 203 and I left a message under his office door.When I went to the building receptionist after an hour waiting, she called him .He claimed that the figure print machine was faulty and he went to the MIE office to report the machine .I do not buy that hence it revealed the incompetence of your staff and failing to communicate intime and cancel the pappoint if really that was the case .I pay for such services hence I did not want to go to the police station because of their competency , but I find it worse in your company .We are Africans and can we be created with pride and dignity , the guy had enough time to cancel and reschedule the appointment and he failed. Can we get customer care services please and remove everyone that jeopardizes the reputation of the company.I'm expecting a written apology from whoever should have served me today . I left the message under his door step.Regards Bongani Masina ***
Booking *** *** reported to your centre site at Simmons street for a 13:00 appointment as per email below .I waited almost an hour without not getting assistance and the guy was nowhere to be found .I was sitting opposite office number 203 and I left a message under his office door.When I went to the building receptionist after an hour waiting, she called him .He claimed that the figure print machine was faulty and he went to the MIE office to report the machine .I do not buy that hence it revealed the incompetence of your staff and failing to communicate intime and cancel the pappoint if really that was the case .I pay for such services hence I did not want to go to the police station because of their competency , but I find it worse in your company .We are Africans and can we be created with pride and dignity , the guy had enough time to cancel and reschedule the appointment and he failed. Can we get customer care services please and remove everyone that jeopardizes the reputation of the company.I'm expecting a written apology from whoever should have served me today . I left the message under his door step.Regards Bongani Masina ***
bM
bongani M's update23 Aug 2022, 19:16
Reviewer Update
Good day
Booking *** *** reported to your centre site at Simmons street for a 13:00 appointment as per email below .I waited almost an hour without not getting assistance and the guy was nowhere to be found .I was sitting opposite office number 203 and I left a message under his office door.When I went to the building receptionist after an hour waiting, she called him .He claimed that the figure print machine was faulty and he went to the MIE office to report the machine .I do not buy that hence it revealed the incompetence of your staff and failing to communicate intime and cancel the pappoint if really that was the case .I pay for such services hence I did not want to go to the police station because of their competency , but I find it worse in your company .We are Africans and can we be created with pride and dignity , the guy had enough time to cancel and reschedule the appointment and he failed. Can we get customer care services please and remove everyone that jeopardizes the reputation of the company.I'm expecting a written apology from whoever should have served me today . I left the message under his door step.Regards Bongani Masina ***
Booking *** *** reported to your centre site at Simmons street for a 13:00 appointment as per email below .I waited almost an hour without not getting assistance and the guy was nowhere to be found .I was sitting opposite office number 203 and I left a message under his office door.When I went to the building receptionist after an hour waiting, she called him .He claimed that the figure print machine was faulty and he went to the MIE office to report the machine .I do not buy that hence it revealed the incompetence of your staff and failing to communicate intime and cancel the pappoint if really that was the case .I pay for such services hence I did not want to go to the police station because of their competency , but I find it worse in your company .We are Africans and can we be created with pride and dignity , the guy had enough time to cancel and reschedule the appointment and he failed. Can we get customer care services please and remove everyone that jeopardizes the reputation of the company.I'm expecting a written apology from whoever should have served me today . I left the message under his door step.Regards Bongani Masina ***
MIE background screening's replyOfficial
24 Aug 2022, 13:46Dear Bongani,
We are sorry that your experience didn’t match your expectations.
We have investigated the matter and found that there was an initial booking for the 23rd of August in JHB CBD and due to the Agent being unavailable, the booking was changed to the Braamfontein location.
We have taken this up with the said Fingerprint Zone location and will do our best to manage the proses for this not to happen again.
We want to apologize for the inconvenience caused and should you need any assistance you can contact me on ***.
We are sorry that your experience didn’t match your expectations.
We have investigated the matter and found that there was an initial booking for the 23rd of August in JHB CBD and due to the Agent being unavailable, the booking was changed to the Braamfontein location.
We have taken this up with the said Fingerprint Zone location and will do our best to manage the proses for this not to happen again.
We want to apologize for the inconvenience caused and should you need any assistance you can contact me on ***.
MIE background screening's reply24 Aug 2022, 13:46
Official
Dear Bongani,
We are sorry that your experience didn’t match your expectations.
We have investigated the matter and found that there was an initial booking for the 23rd of August in JHB CBD and due to the Agent being unavailable, the booking was changed to the Braamfontein location.
We have taken this up with the said Fingerprint Zone location and will do our best to manage the proses for this not to happen again.
We want to apologize for the inconvenience caused and should you need any assistance you can contact me on ***.
We are sorry that your experience didn’t match your expectations.
We have investigated the matter and found that there was an initial booking for the 23rd of August in JHB CBD and due to the Agent being unavailable, the booking was changed to the Braamfontein location.
We have taken this up with the said Fingerprint Zone location and will do our best to manage the proses for this not to happen again.
We want to apologize for the inconvenience caused and should you need any assistance you can contact me on ***.