Worst service received from a employee who processes electricity refunds at Midcity

on the 8th of July 2020 we had our electricity changed from old meters to new prepaid meters and when I moved in the apartment in Centurion Jean's place. I had paid a deposit to secure an account with Midcity. I was told that the electricity deposit would be paid back to me once they have reconciled the account for June-July 2020 then pay whatever is left once they have worked out my consumption. I have been following-up with the Midcity utilities department where they process refunds for old electricity meters for three weeks now and I'm not getting a clear straight forward answer of when the refund will be finalised. I spoke to a lady called Sharlene Snyders who apparently handles refunds and each time I call she requests my cellphone and tells me that she will follow-up then give me a call and to date that has no happened. This morning I called the department and explained that I wanted feedback on the refund as it has been long and immediately she said I must give her my cellphone and she will revert back to me and immediately said no as she has not given me a call ever since and because I gave her my contact details a few times already what happened, she immediately told me how she is offline and she can't help or unless I don't mind holding till their systems are back online, she was extremely rude and hung-up the phone on me while I was talking. I am a paying customer who was patient and all I needed was a refund due to me but for some reason I am seen as an inconvenience. I am truly disappointment that how can you have a person which such an attitude dealing with clients, I then called the call center and requested to talk to her manager whom I believe she is her manager who promised to check what was happening and she will come back to me and it's 2 hours later and I have not received any feedback. The service I got at Midcity is truly appalling.