Water meter reading

Midcity Utilities skipped our water meter reading, but they send an invoice with no meter reading. Which we paid. The next month they gave us the water reading for 2x months. Upon following up, Charlotte told me that it does not matter when the reading was taken. Clearly it does as they send out the bill each month. How can you send out a bill without a meter reading?????? So now we paid for 3x months and they say it is correct. Can we please speak to someone who is competent and trying to help their customers. This is really terrible service.