TM
Totola M

1 reviews | Active since Feb 2024

01 Feb 2024, 16:19

Water Bill

I cannot express how deeply disappointed I am with the services provided by Mid-City Utilities. My experience with this company has been nothing short of a nightmare. Terrible Experience with Mid-City Utilities: A Customer's Nightmare. Let me give you a brief summary of my concern.

- My water bill statement for the month of December 2023 shows an exorbitant amount of R2400, and bear in mind that this amount does not include electricity. - My biggest concern is that this problem started after mid-city send people to come and inspect leaks on the complex units, and no one reported any leaks in my unit. - I've been staying in that complex since from 2017, but I've never paid water bill amount exceeding R800 per month. - The sad part is that - For half part of the month of December 2023, I took my family home for December holidays.

Resolution expected. - I need you to intervene and assist with engaging mid-city utilities to come and investigate on how the normal usage of less than 15 kilolitres per month ended up elevating to 44 kilolitres for only one month (December 2023), and thereafter goes back to normal on the month of January 2024? - I look at the readings of January 2024, and managed to realize that there is now a huge difference because my usage is less than 10 kilolitres. - Clearly this shows that there was either meter tempering by those who guys who were send to check the leaks. - Please compare all my previous statements with the one of December 2023, including the recent one of January 2024 and make a conclusion.

0
Replies (2)
MidCity Utilities
MidCity Utilities's reply02 Feb 2024, 09:16
Official
 Good day Mo***eng Totola, 

We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused 
We acknowledge your complaint and have escalated this matter to the divisional head. 
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course. 

Please feel free to contact us on *** if you require any further assistance. 

Kind Regards,
Marketing 
MidCity Utilities
MidCity Utilities's reply05 Feb 2024, 08:58
Official
 Good day Mr. Mo***eng Totola,We take note of your frustration and complaint. Please note the following: We sent you a direct email on Friday 2 February regarding your account and the meter readings. An unfortunate finger fault happened with the capturing of the December 2023 reading. The reading of 1244 was captured instead of 1224. The correction was done on the latest statement that was sent to you in the email. We do apologise for this unfortunate error. Please note that water consumption is recorded as per the water meter. Water leaks within the Body Corporate and the fixing thereof does not affect the water consumption and reading on your meter. This was an unfortunate capturing of reading error.  Should you have any other concerns and queries, please do not hesitate to contact the writer of email sent.  Regards.