JC
JT C

1 reviews | Active since Nov 2017

09 Nov 2023, 15:55

Very Bad experience.

I am writing this review to express my utmost disappointment with the abysmal service provided by MidCity Utility. Once again, they have proven their incompetence and lack of professionalism, leaving me frustrated and dissatisfied.

Despite their claims of being customer-oriented, MidCity Utility has consistently failed to meet even the most basic expectations. Their recent interaction with me was no exception. Instead of addressing the problem and resolving the issue at hand, they simply just took my electricity units, completely disregarding the fact that I had been experiencing ongoing problems with their service.

Their lack of communication and failure to address my concerns is simply unacceptable. As a paying customer, I expect to be treated with respect and have my issues resolved promptly. However, MidCity Utility seems to prioritize their own convenience over customer satisfaction.

Furthermore, their disregard for the quality of service they provide is evident in their repeated failures. It is disheartening to see a company that claims to be a utility provider consistently fall short in delivering reliable and efficient services. Their inability to rectify recurring issues demonstrates a lack of commitment to their customers' needs.

I have reached my limit with MidCity Utility's subpar service and their dismissive attitude towards customer complaints. It is clear that they prioritize profit over customer satisfaction, which is a shame considering the importance of reliable utilities in our daily lives.

I strongly advise anyone considering MidCity Utility as their service provider to think twice. Their track record of poor service, lack of communication, and disregard for customer concerns is simply not worth the frustration and disappointment. There are plenty of other utility providers out there who prioritize customer satisfaction and deliver on their promises.

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Replies (2)
MidCity Utilities
MidCity Utilities's reply13 Nov 2023, 07:41
Official
 Good day Mr. Claassen

We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority. Thank you for posting and allowing us an opportunity to respond to your complaint. 

Kindly email *** with your contact details, account number, complex name & unit number for further assistance.

It will receive the appropriate attention and further feedback will be provided to you in due course.

Also please feel free to contact us on *** if you require any assistance.

Kind RegardsMidCity Utilities 
MidCity Utilities
MidCity Utilities's reply13 Nov 2023, 14:44
Official
 Good day Mr. Claassen, Your correspondence with and engagement between MidCity Utilities and you refer:  We apologise for the inconvenience and bad MidCity Utilities experience received.  According to our understanding, all your concerns were addressed in telephone calls and supporting emails.  Please note the following:  
  1. Payment on account is due on or before the 4th of every month.
  2. Late payments on your account, is unfortunately liable to additional costs and credit control action.
  3. Please ensure payments are made on or before the 4th of every month.
  4. Another client made a payment, in error on your account.
  5. The payment / credit on your account was corrected, after the other client send us their POP of their payment and wrong reference number used.
  6. This created the outstanding balance on your account, as was discussed with our Operational Manager.
  7. We acknowledge that you have made payment of the outstanding balance – thank you.
  8. Should a situation arise where a client again makes a wrongful payment on your account, we will advise and engage soonest.
 If there are any further assistance required, please do not hesitate to contact us. Regards,