PK
PAMELA K
1 reviews | Active since Feb 2011
05 Apr 2023, 10:45
UNAUTHORISED METER FEES
THESE PEOPLE ARE ROBBING US, BY CHARGING UNDISCLOSED AND UNCLARIFIED AMOUNTS ON A STATEMENT. THESE AMOUNTS WERE NOT ADVISED AT THE TIME OF SIGNING THE CONTRACT, AND NOW WE ARE BEING CHARGED IN EXCESS OF R2000 PER MONTH, FOR METER / CIRCUIT BREAKER FEES!
THIS IS OVER AND ABOVE THE ACTUAL ELECTRICITY USAGE WHICH WE LOAD ON OUR PREPAID METER.
THIS IS FOR A COMMERCIAL PROPERTY.
BLIND *******. TRYING TO GET ANY ANSWER FROM THEIR OFFICES IS POINTLESS.
Helpful (0)
Replies (3)0
Replies (3)
MidCity Utilities's replyOfficial
05 Apr 2023, 15:27Good day Pamela,
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the relevant department. It will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the relevant department. It will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's reply05 Apr 2023, 15:27
Official
Good day Pamela,
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the relevant department. It will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the relevant department. It will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
PK
PAMELA K's updateReviewer Update
05 Apr 2023, 15:34Donnevin Raath has assisted me and explained that between Midcity and the landlord, they neglected to advise us of the meter fees when implementing pre-paid electricity 2 months ago. I am awaiting certain documentation, but the power has been restored.
PK
PAMELA K's update05 Apr 2023, 15:34
Reviewer Update
Donnevin Raath has assisted me and explained that between Midcity and the landlord, they neglected to advise us of the meter fees when implementing pre-paid electricity 2 months ago. I am awaiting certain documentation, but the power has been restored.
MidCity Utilities's replyOfficial
05 Apr 2023, 15:58Dear Pamela,
We really appreciate your feedback and do apologise for any inconvenience caused.
We know your time is valuable, but wanted to ask if you would please consider changing your review.
Kind Regards,
Marketing
We really appreciate your feedback and do apologise for any inconvenience caused.
We know your time is valuable, but wanted to ask if you would please consider changing your review.
Kind Regards,
Marketing
MidCity Utilities's reply05 Apr 2023, 15:58
Official
Dear Pamela,
We really appreciate your feedback and do apologise for any inconvenience caused.
We know your time is valuable, but wanted to ask if you would please consider changing your review.
Kind Regards,
Marketing
We really appreciate your feedback and do apologise for any inconvenience caused.
We know your time is valuable, but wanted to ask if you would please consider changing your review.
Kind Regards,
Marketing