DT
Daniel T

1 reviews | Active since Sept 2012

22 Jul 2025, 19:38

Unauthorised account amendments

How is it possible that there is absolutely zero accountability and account security at your company. It seems that you have zero accounting procedures and that anyone can hijack another person's account without much effort. Why do you not attempt to contact the current account owner and verify. This is the second instance that you have handed over my account without authorisation. This displays a complete lack of procedure and is very dangerous behaviour. For example, who received my deposit? You are irresponsible with other people's funds.

0
Replies (1)
MidCity Utilities
MidCity Utilities's reply23 Jul 2025, 08:33
Official
 Good day Daniel,

We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused 
We acknowledge your complaint and have escalated this matter to the divisional head. 
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course. 

Please feel free to contact us on *** if you require any further assistance. 

Kind Regards,
Marketing