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1 reviews | Active since Sept 2023

17 Dec 2024, 17:40

STAY AWAY FROM MIDCITY TSHWANE PRETORIA

STAY AWAY FROM MIDCITY BRANCH I PRETORIA. DON'T EVER CONSIDER THEM AS YOUR MANAGING AGENTS. THESE PEOPLE LACK RELATIONSHIP MANAGEMENT. THEY ABUSE THEIR POWER TO SWITCH US OFF. A MONTH AGO THEY SWITCHED ME OFF CLAIMING THAT I HAD NOT PAID MY PREPAID METER, OF WHICH I'M NOT EVEN ON A PREPAID METER. STRANGELY ENOUGH, TODAY THEY SWITCHED MY POWER OFF AGAIN FOR NO REASON. I HAVE SENT THEM 2 EMAILS ASKING THEM TO TELL ME WHY THEY HAVE SWITCHED ME OFF. I AM STILL WAITING FOR RESPONSES TO MY EMAIL. AFTER HAVING FULLY SETTLED MY ELECTRICITY CONSUMPTION ACCOUNT. INITIALLY THEY WERE TRYING TO FORCE ME TO PAY A RISK DEPOSIT FEE WHICH WAS ONLY INVOICED TO ME ON THE 20TH OF NOVEMBER, WITH NO DUE DATE. NOW THEIR EXCUSE IS I USED THE WRONG REFERENCE WHEN PAYING MY ELECTRICITY ACCOUNT AND EVEN PAID TO THE INCORRECT ACCOUNT. REALLY SILLY EXCUSES WHICH ARE ALL LIES. JUST SO THEY CAN KEEP MY ELECTRICITY SWITCHED OFF. NOW THEY SAY THE MANAGER SAYS YOU MUST PAY R1300. FOR WHAT EXACTLY. CHRISTMAS BONUSES PERHAPS. *********S. DON'T EVER GET MIDCITY AS YOUR MANAGING AGENT. THESE PEOPLE ACTUALLY TO GET OUT OF THE SYSTEM. THEY ARE DISHONEST AND ABUSIVE.

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Replies (2)
MidCity Utilities
MidCity Utilities's reply18 Dec 2024, 09:12
Official
Dear Keneue,
 
Thank you for bringing your concerns to our attention. We are sorry to hear that your experience with our company has not met your expectations.
 
We have escalated the matter to the relevant department for further investigation
 
Should you require any additional assistance, please do not hesitate to contact us at ***. 
 
Kind Regards, 
Marketing 
MidCity Utilities
MidCity Utilities's reply18 Dec 2024, 16:16
Official
Dear Keneue,
 
Your complaint was brought under the attention of our Director of Utilities. 

He will investigate and reply to you as soon as he is able to as he is currently on holiday with limited access to emails and network. 
Your power will be restored today. 

We will provide you with a full recon on your account for the past year as well as correspondence on: 
  1. Terms and conditions of when accounts are due and payable.
  2. Terms and conditions regarding risk deposits.
  3. Correspondence sent approximately three to four months ago regarding risk deposit reviews.
  4. Terms and conditions of risk deposit review where a client wants to pay off the risk deposit over a three month period (keeping current account up to date).
 
Regards,