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KB
Krassimira B

1 reviews | Active since Jul 2012

26 Aug 2021, 15:36

****** of more than R20000 in unjustified charges

For 2 years, since August 2019, I have been charged common area electricity. The building has no common area. By now, my attempt to rectify this unjustified charges, count more than 100. I see why nobody is doing anything, I am paying. Why should they /landlord and Midcity / care to move a finger.

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Replies (3)
MidCity Utilities
MidCity Utilities's reply27 Aug 2021, 15:19
Official
Good day Krassimira,

 We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority. 

We acknowledge your complaint and have escalated this matter to the relevant department.  It will receive the appropriate attention and further feedback will be provided to you in due course. 

Please feel free to contact us on *** if you require any further assistance. 

Kind Regards 
MidCity Utilities

KB
Krassimira B's update28 Aug 2021, 08:46
Reviewer Update
Contact you on?
Please feel free to contact us on ********** ???
I have called 1000 times on the matter
I have written you 100 emails
Are you going to do something about that or I have to move to a building not managed by your company?
I am Jack's paint
account U001

MidCity Utilities
MidCity Utilities's reply21 Sept 2021, 14:22
Official
Dear Krassimira,
 
We refer to the previous communication between MidCity Utilities and yourself.  
 
On instruction from the landlord, all common area consumptions needs to be recovered from tenants.  
 
Tariffs and apportioning of the cost has been explained by MidCity Utilities.  We deem the query to be closed and resolved. 
 
Kind Regards
MidCity Utilities