Refusal to Refund

I app**** for a refund in February 2025,and filled up all necessary documents and further submitted proof of payments to Midcity,and later I called to enquire about the refund. I was informed that the payment was processed but it did not reflect on my statement and they kept informing me that they will send me proof of payment. I went to the Midcity office and I guy by the name of Anthony told me that my refund was used to pay for salaries (smh),I was in total disbelief and he assured me that they will process in a week (before Easter). It's May and still no refund,when I call Anthony he gave me the same story that I was refunded in February,this is totally nonsense and poor customer service from Midcity and Anthony,since I never skip their payment,i will try yo get the email of their CEO so he should know how their employees are ill treating their clients.