SB
Samkelisiwe B
1 reviews | Active since Aug 2014
22 Sept 2025, 12:04
Re imbur*****t
Good day I am not happy with the assistant I am receiving from midcity utility. I've been emailing them it's been a back and forth communication but still I'm not being assisted. I need them to re imbursed me on a prepaid depot that I paid. Also a R300 electricity that I paid. I have been sending them the proof of payment. I was given the wrong prepaid meter number and reference number. So now what I need is to get my money back.
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Replies (2)
MidCity Utilities's replyOfficial
22 Sept 2025, 13:21Good day Samkelisiwe,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
MidCity Utilities's reply22 Sept 2025, 13:21
Official
Good day Samkelisiwe,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
MidCity Utilities's replyOfficial
22 Sept 2025, 15:32Hi Samkelisiwe,
Thank you, we have sent your concerns to the relevant department, and they will contact you to resolve this issue.
Best regards
Thank you, we have sent your concerns to the relevant department, and they will contact you to resolve this issue.
Best regards
MidCity Utilities's reply22 Sept 2025, 15:32
Official
Hi Samkelisiwe,
Thank you, we have sent your concerns to the relevant department, and they will contact you to resolve this issue.
Best regards
Thank you, we have sent your concerns to the relevant department, and they will contact you to resolve this issue.
Best regards