Prolonged Power Outages - No Accountability or Action from Midcity Utilities

I am extremely disappointed and frustrated with the ongoing electricity issues at the Pafuri Mews complex, where MidCity Utilities is the service provider. Residents at this complex are facing prolonged and recurring outages that seem to affect only Pafuri Mews — and no one is taking responsibility.

These outages are often unexplained, and the communication from MidCity Utilities is consistently vague. Whenever an issue is reported, blame is shifted to the City of Tshwane, yet the outages are clearly isolated to our complex. That raises serious concerns — if it was a city-wide issue, wouldn’t neighboring areas be affected too?

To make matters worse, we’re repeatedly told that technicians will be dispatched — but they don’t arrive. On one occasion, I was informed that a technician would come once finished in another area. That never happened, and I received no follow-up or update.

This situation is unacceptable. I feel that MidCity Utilities is not being transparent or proactive in resolving the issue.

We, as paying customers, deserve clear answers, reliable service, and accountability.