aC
alec C
1 reviews | Active since Jul 2011
06 Mar 2025, 18:43
Poor service
Its been more than a week that midcity is blaming their IT department for a mess on the midcity app As a service provider who will cut your power without hesitation
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Replies (2)
MidCity Utilities's replyOfficial
07 Mar 2025, 08:58 Good day Alec,
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's reply07 Mar 2025, 08:58
Official
Good day Alec,
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's replyOfficial
07 Mar 2025, 10:32Good day Alec,The discussion between yourself and Nicole from our offices refers:We apologise for the inconvenience.Server and App updates are in process and all matters should be resolved shortly.The App did display a Zero on the “dial” but below on meter information, the kWh balance was displayed. Regards,
MidCity Utilities's reply07 Mar 2025, 10:32
Official
Good day Alec,The discussion between yourself and Nicole from our offices refers:We apologise for the inconvenience.Server and App updates are in process and all matters should be resolved shortly.The App did display a Zero on the “dial” but below on meter information, the kWh balance was displayed. Regards,