ZP
Zizi P
1 reviews | Active since Sept 2023
16 Sept 2023, 08:16
Poor customer service
I can't get hold of the after hour customer care for prepaid electricity services provided. I've recharged my account, it still reflects zero units available. I'm sitting without electricity and this is frustrating.
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MidCity Utilities's replyOfficial
19 Sept 2023, 11:10 Good day Me. Pieters. We apologise for your inconvenience. We attempted to call you yesterday without any success. We also sent you an email to request more information to investigate your complaint. We checked, and the prepaid purchases were transferred to your prepaid meter. There might have been a delay because of load shedding at your complex or in the area, affecting the networks. Please check your email. Regards, MidCity Utilities
MidCity Utilities's reply19 Sept 2023, 11:10
Official
Good day Me. Pieters. We apologise for your inconvenience. We attempted to call you yesterday without any success. We also sent you an email to request more information to investigate your complaint. We checked, and the prepaid purchases were transferred to your prepaid meter. There might have been a delay because of load shedding at your complex or in the area, affecting the networks. Please check your email. Regards, MidCity Utilities