DM
Dinny M
1 reviews | Active since Sept 2023
17 Dec 2024, 17:36
Please stay away from this company
So MidCity chooses to switch off my electricity today midday because the wrong reference was used, this despite the fact that the proof of payment was emailed to them this morning. A month ago they switched me off claiming that even though I have a post paid meter, I have not paid my prepaid meter. On 20 November 2024 they send a letter about a risk deposit with no due date for payment hoping to use this against me to switch off my power, no notice whatsoever, they switch off even before 30 days is over This is getting personal, unprofessional and abusive.
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Replies (7)0
Replies (7)DM
Dinny M's updateReviewer Update
17 Dec 2024, 17:59This is the Pretoria branch
DM
Dinny M's update17 Dec 2024, 17:59
Reviewer Update
This is the Pretoria branch
MidCity Utilities's replyOfficial
18 Dec 2024, 09:15Dear Leneo,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Should you require any additional assistance, please do not hesitate to contact us at ***.
Kind Regards,
Marketing
MidCity Utilities's reply18 Dec 2024, 09:15
Official
Dear Leneo,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Should you require any additional assistance, please do not hesitate to contact us at ***.
Kind Regards,
Marketing
DM
Dinny M's updateReviewer Update
18 Dec 2024, 09:40I have been emailing and speaking to a lady in your credit department the whole day yesterday and this morning. She now wants a fee of R1 300 for no reason, ask after disconnecting us *******ly. This time I will report you to the ombudsman as I have not been provided with any reason why the power was switched off. Ask your credit department, my account number is 27771 at Bluestream villas.
I can't see your contact details in your response.
I can't see your contact details in your response.
DM
Dinny M's update18 Dec 2024, 09:40
Reviewer Update
I have been emailing and speaking to a lady in your credit department the whole day yesterday and this morning. She now wants a fee of R1 300 for no reason, ask after disconnecting us *******ly. This time I will report you to the ombudsman as I have not been provided with any reason why the power was switched off. Ask your credit department, my account number is 27771 at Bluestream villas.
I can't see your contact details in your response.
I can't see your contact details in your response.
MidCity Utilities's replyOfficial
18 Dec 2024, 12:14Dear Leneo,
Risk deposit increased is an unfortunate yearly occurrence / review. A notice regarding risk deposit reviews were sent in October 2024.
Risk deposit increased is an unfortunate yearly occurrence / review. A notice regarding risk deposit reviews were sent in October 2024.
As per the municipal bylaws a risk deposit must be equal to at least two times the average monthly post-paid utilities account.
With the review of the risk deposits, the past 12 months monthly post-paid utilities accounts are considered as well as the yearly tariff increases that takes effect as from July of every year.
With the review of the risk deposits, the past 12 months monthly post-paid utilities accounts are considered as well as the yearly tariff increases that takes effect as from July of every year.
Information was also provided by our Executive Director on 11 December 2024 & communication between yourself and our offices were also done the past 7 days.
Regards,
MidCity Utilities
MidCity Utilities
MidCity Utilities's reply18 Dec 2024, 12:14
Official
Dear Leneo,
Risk deposit increased is an unfortunate yearly occurrence / review. A notice regarding risk deposit reviews were sent in October 2024.
Risk deposit increased is an unfortunate yearly occurrence / review. A notice regarding risk deposit reviews were sent in October 2024.
As per the municipal bylaws a risk deposit must be equal to at least two times the average monthly post-paid utilities account.
With the review of the risk deposits, the past 12 months monthly post-paid utilities accounts are considered as well as the yearly tariff increases that takes effect as from July of every year.
With the review of the risk deposits, the past 12 months monthly post-paid utilities accounts are considered as well as the yearly tariff increases that takes effect as from July of every year.
Information was also provided by our Executive Director on 11 December 2024 & communication between yourself and our offices were also done the past 7 days.
Regards,
MidCity Utilities
MidCity Utilities
DM
Dinny M's updateReviewer Update
18 Dec 2024, 13:33Good day
What was shared on 11 December 2024 was a schedule of Tariffs from City of Tshwane. In your letter dated 20 November 2024 regarding the risk deposit, what was the due date of payment and when did you give a notice to switch off a household with a fully paid account. You are free to share your communication on this platform and indicate when you said the risk deposit was due?
Regards
Leneo
What was shared on 11 December 2024 was a schedule of Tariffs from City of Tshwane. In your letter dated 20 November 2024 regarding the risk deposit, what was the due date of payment and when did you give a notice to switch off a household with a fully paid account. You are free to share your communication on this platform and indicate when you said the risk deposit was due?
Regards
Leneo
DM
Dinny M's update18 Dec 2024, 13:33
Reviewer Update
Good day
What was shared on 11 December 2024 was a schedule of Tariffs from City of Tshwane. In your letter dated 20 November 2024 regarding the risk deposit, what was the due date of payment and when did you give a notice to switch off a household with a fully paid account. You are free to share your communication on this platform and indicate when you said the risk deposit was due?
Regards
Leneo
What was shared on 11 December 2024 was a schedule of Tariffs from City of Tshwane. In your letter dated 20 November 2024 regarding the risk deposit, what was the due date of payment and when did you give a notice to switch off a household with a fully paid account. You are free to share your communication on this platform and indicate when you said the risk deposit was due?
Regards
Leneo
DM
Dinny M's updateReviewer Update
18 Dec 2024, 13:35Please also consult the trustees because there was a deposit for utilities paid when I acquired that Property. I will also appreciate it if you can indicate if you have considered that amount in determining what is due to you.
Regards
Leneo
Regards
Leneo
DM
Dinny M's update18 Dec 2024, 13:35
Reviewer Update
Please also consult the trustees because there was a deposit for utilities paid when I acquired that Property. I will also appreciate it if you can indicate if you have considered that amount in determining what is due to you.
Regards
Leneo
Regards
Leneo
MidCity Utilities's replyOfficial
18 Dec 2024, 18:15Dear Leneo,
Your complaint was brought under the attention of our Director of Utilities.
He will investigate and reply to you as soon as he is able to as he is currently on holiday with limited access to emails and network.
Your power will be restored today.
We will provide you with a full recon on your account for the past year as well as correspondence on:
- Terms and conditions of when accounts are due and payable.
- Terms and conditions regarding risk deposits.
- Correspondence sent approximately three to four months ago regarding risk deposit reviews.
- Terms and conditions of risk deposit review where a client wants to pay off the risk deposit over a three month period (keeping current account up to date).
Regards,
MidCity Utilities's reply18 Dec 2024, 18:15
Official
Dear Leneo,
Your complaint was brought under the attention of our Director of Utilities.
He will investigate and reply to you as soon as he is able to as he is currently on holiday with limited access to emails and network.
Your power will be restored today.
We will provide you with a full recon on your account for the past year as well as correspondence on:
- Terms and conditions of when accounts are due and payable.
- Terms and conditions regarding risk deposits.
- Correspondence sent approximately three to four months ago regarding risk deposit reviews.
- Terms and conditions of risk deposit review where a client wants to pay off the risk deposit over a three month period (keeping current account up to date).
Regards,