Pathetic service

As an owner I would like to strongly advise any other Body corporate to not ever consider Midcity as a managing agent. The function of a managing agent is to assist and support especially when most owners are working an rely on the expertise of the managing agent as per their so called vision and mission statement and so called core values . The process communicated by Midcity if there is a qeurry is to call the call center. This was done proactively and the callcenter agent confirmed that my escalation is valid and that I will be treated the same as the other owners.The issue is again COT disconnected Virgo services. THE CALLCENTER AGENT AGREED THAT I AS THE OTHER OWNERS WILL ONLY PAY THE SOCALLED SERVICE FEE WHICH WAS R250. I followed this up with a confirmation e mail to the relevant department. Too my surprise I was informed that I will not be treated the same as the other owners, as Nolwazi's supervisor made that decision and that I must pay for a full month of water and electricity when COT disconnected all services. I rep**** again and included the relevant other people of which I did not even get a response. I NEED TO UNDERSTAND WHY I HAVE TO PAY FOR WATER AND ELECTRICITY WHEN I HAVE HAD NO SERVICE AT ALL.HOW DOES COT BILL IN SUCH A WAY THAT EVEN THOUGH NO SERVICE WE MUST PAY. I AM AN OWNER AND MIDCITY IS AND WAS AWARE OF ALL THAT IS AND WAS HAPPENING TO VIRGO.WHERE IS AND WAS THE ADVISE,TRUSTEES U R SUPPOSE TO GUIDE THEM, WHERE IS AND WAS THE GUIDANCE ,HOW CAN ANY BODYCORPORATE TRUST U. My unit is is on so called post paid,only to find out that as a post paid client I am connected to a prepaid meter.Why. Why is the inconsistency so great that it seems each owner gets treated differently.I made contact with another owner who is on pre paid ,he had to pay for water. Due to the fact that I did not get any response from Midcity,I paid the R250 service fee,as I requested that a senior person at Midcity call me back ,which I am still waiting for. I HAVE DONE ALL I CAN TO APROACH YOU, TO GET A SUITABLE UNDERSTANDING YOUR ABSOLUTE INCONSIDERABLE ATTITUDE TOWARDS YOUR OWN CUSTOMERS IS SO FAR BELOW PAR AND ARROGANT. I WANT TO KNOW WHY DIFFERENT OWNERS ARE TREATED DIFFERENTLY. IT WAS CONFIRMED IN THE CALL CENTER THAT I WILL PAY THE SERVICE FEE AS THE OTHER OWNERS R250.I WANT THIS CONFIRMED VIA E MAIL TO ME ON 7SEPTEMBER 2022.