SG
Sarisha G
1 reviews | Active since May 2009
08 Mar 2023, 06:47
Pathetic: Letter of Demand after 3 days
Statement was received on the 23 Feb to pay by 4th of March. My parents are pensioners and made a payment of R400 and made arrangement with them this month to pay the balance on the 9th March.
On the 7th of March we get letter of demand instructing them to pay otherwise the water will be disconnected and on top off that they added R172, 50 for sending the letter of demand.
My question is, this is against the law, how can a company send a letter of demand after 3 days of an account been due???? Companies start charging interest after 30, 60 90 days but never have we come across this. I am definitely going to be taking this further, this is a *******
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Replies (2)
MidCity Utilities's replyOfficial
08 Mar 2023, 08:24Good day Sarisha,
We are sorry to hear that your experience with our company has not met your expectations and we appreciate you making us aware of this matter. We strive to provide excellent service.
We acknowledge your complaint and have escalated this matter to the relevant department.
It will receive the appropriate attention and further feedback will be provided to you in due course.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Regards,
Marketing
MidCity Utilities's reply08 Mar 2023, 08:24
Official
Good day Sarisha,
We are sorry to hear that your experience with our company has not met your expectations and we appreciate you making us aware of this matter. We strive to provide excellent service.
We acknowledge your complaint and have escalated this matter to the relevant department.
It will receive the appropriate attention and further feedback will be provided to you in due course.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Regards,
Marketing
MidCity Utilities's replyOfficial
10 Mar 2023, 13:15Dear Sarisha,
We herewith confirm that Charlene Snyders contacted you telephonically and that the matter was resolved. We trust that you find this in order.
We know your time is valuable, but wanted to ask if you would please consider changing your review.
Kind Regards,
Marketing
Marketing
MidCity Utilities's reply10 Mar 2023, 13:15
Official
Dear Sarisha,
We herewith confirm that Charlene Snyders contacted you telephonically and that the matter was resolved. We trust that you find this in order.
We know your time is valuable, but wanted to ask if you would please consider changing your review.
Kind Regards,
Marketing
Marketing