Painful experience...

"Good day I trust you are well. I am aware your meter was switched to Pre-paid on the 04th of August 2020 as per our email correspondence but the meter switched back to Post-paid two days after it was switched to Pre-paid. Hence you only bought for R100 but your power never went off, reason for this auto switch is unknown for now but we will check the meter and maybe replace it if needs be. Unfortunately for this month you will still have to make an EFT payment for your electricity account and we will revert to you as soon as the mmeter has been checked. Sincere apologies for any inconvenience and frustration this has caused."

"Hi Tebogo Thank you for your payment. Our head of department and customer care team will look into this."

Two separate messages received from MidCity Utilities a week ago, and still no action has been taken to alleviate the situation. Two tokens still not reflecting but I am told every time that they are loaded. Honestly, seems like as long as money goes into their pockets, this company doesn't care about the customer.