LN
Logan N
1 reviews | Active since Jun 2012
07 Nov 2023, 03:07
No 24hr support for prepaid electricity
There is no 24 hour support for the prepaid electricity. The system is offline currently and the support phone is not being answered. Even though its 02h45, there should still be 24 hr support, especially if the problem is on your side.
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Replies (1)
MidCity Utilities's replyOfficial
07 Nov 2023, 09:22 Good day Logan,
Thank you for bringing this matter to our attention and we are sorry to hear that your experience with our company has not met your expectations, this matter has been escalated to the relevant parties.
Kindly email *** with your contact details, account number, complex name & unit number for us to be able to resolve this matter as soon as possible.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any assistance.
Kind Regards
MidCity Marketing
Thank you for bringing this matter to our attention and we are sorry to hear that your experience with our company has not met your expectations, this matter has been escalated to the relevant parties.
Kindly email *** with your contact details, account number, complex name & unit number for us to be able to resolve this matter as soon as possible.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any assistance.
Kind Regards
MidCity Marketing
MidCity Utilities's reply07 Nov 2023, 09:22
Official
Good day Logan,
Thank you for bringing this matter to our attention and we are sorry to hear that your experience with our company has not met your expectations, this matter has been escalated to the relevant parties.
Kindly email *** with your contact details, account number, complex name & unit number for us to be able to resolve this matter as soon as possible.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any assistance.
Kind Regards
MidCity Marketing
Thank you for bringing this matter to our attention and we are sorry to hear that your experience with our company has not met your expectations, this matter has been escalated to the relevant parties.
Kindly email *** with your contact details, account number, complex name & unit number for us to be able to resolve this matter as soon as possible.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any assistance.
Kind Regards
MidCity Marketing