1 reviews | Active since Feb 2020
Midcity utility is a ****
To be honest 1 star is already too much for Midcity Utilities.
We were notified by Midcity that our meter is faulty somewhere mid around Mid April 2023 as it is no longer pre-paid and is rather post paid as it allows us to go into a credit.
We were in a credit position when we got the new meter, when we bought units for it, it settled the credit from the previous meter first. This was cool and expected as we had used those units. Now when statements are issued they are making us pay again for the units that were in credit. Our bill for the month is 3 times what we normally pay.
I emailed a lady by the name of Nolwazi, she responded to tell me its for the credits, when I explained we already paid the credits, she stopped responding.
I will be reporting this to the body corporate as well as Midcity is only used by one complex in our Estate and the rest use another provider and never have issues. With Midcity it's one issue after the next.
I urge anyone who sees this post to never buy or lease in a complex serviced by Midcity, I have a list of all their antics, but this one does not sit well with me.
They are also rude when you call and if I don't pay, they will send a letter of demand for which they charge around R300.
Regards
Extremely horrified client
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the divisional head. It will receive the appropriate attention and further feedback will be provided to you in due course.
We apologise for any inconvenience caused, please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the divisional head. It will receive the appropriate attention and further feedback will be provided to you in due course.
We apologise for any inconvenience caused, please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
With the constant load shedding, power going off and on, electronic equipment takes a hammering. In this instance, your prepaid meter unfortunately went into negative usage, whilst still providing electricity. The electricity was consumed on a post-paid basis until we could replace the faulty meter.
We will contact you regarding your query and account to further discuss and to make arrangements.
Regards,
MidCity Utilities
With the constant load shedding, power going off and on, electronic equipment takes a hammering. In this instance, your prepaid meter unfortunately went into negative usage, whilst still providing electricity. The electricity was consumed on a post-paid basis until we could replace the faulty meter.
We will contact you regarding your query and account to further discuss and to make arrangements.
Regards,
MidCity Utilities
We herewith confirm that the matter was resolved and we do apologise for any inconvenience caused.
We know your time is valuable, but wanted to ask if you would please consider changing your review.
Kind Regards,
Marketing
We herewith confirm that the matter was resolved and we do apologise for any inconvenience caused.
We know your time is valuable, but wanted to ask if you would please consider changing your review.
Kind Regards,
Marketing
I am so impressed with how my query was handled by Dirk from MidCity’s team. He did a thorough investigation and was efficient and effective in providing feedback and resolving the query as promised.
Thanks you Dirk and team, you have changed my initial thoughts on Midcity by your efforts and efficiency.
Regards
Nkateko
I am so impressed with how my query was handled by Dirk from MidCity’s team. He did a thorough investigation and was efficient and effective in providing feedback and resolving the query as promised.
Thanks you Dirk and team, you have changed my initial thoughts on Midcity by your efforts and efficiency.
Regards
Nkateko
Thank you for the positive feedback and we are happy to hear you were pleased with our service.
Would you consider changing your 1 Star rating.
Kind Regards,
Marketing
Thank you for the positive feedback and we are happy to hear you were pleased with our service.
Would you consider changing your 1 Star rating.
Kind Regards,
Marketing