TN
Theo N
1 reviews | Active since Jul 2024
05 Jul 2024, 07:59
Midcity Utilities Poor Customer Care Services
I have had such a disappointing experience with one of the customer care consultants from Midcity utilities. My token didn’t load which needed for my meter to be reset. The consultant didn’t follow the right procedure and was very unresponsive. I am late for work and they have zero consideration for customers.
Helpful (0)
Replies (3)0
Replies (3)
MidCity Utilities's replyOfficial
05 Jul 2024, 08:34 Good day Theo,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's reply05 Jul 2024, 08:34
Official
Good day Theo,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
TN
Theo N's updateReviewer Update
05 Jul 2024, 10:57Midcity Utilities has reached out and resolved my issue. Many thanks to Dirk Groenewald for your prompt response and assistance.
TN
Theo N's update05 Jul 2024, 10:57
Reviewer Update
Midcity Utilities has reached out and resolved my issue. Many thanks to Dirk Groenewald for your prompt response and assistance.
MidCity Utilities's replyOfficial
05 Jul 2024, 11:42Hi Theo,
We are pleased to hear that your issue has been resolved and thank you for your patience.
Regards
MidCity Marketing
We are pleased to hear that your issue has been resolved and thank you for your patience.
Regards
MidCity Marketing
MidCity Utilities's reply05 Jul 2024, 11:42
Official
Hi Theo,
We are pleased to hear that your issue has been resolved and thank you for your patience.
Regards
MidCity Marketing
We are pleased to hear that your issue has been resolved and thank you for your patience.
Regards
MidCity Marketing