MS
Maleshoane S
1 reviews | Active since Jul 2021
09 Jan 2024, 11:01
Midcity utilities is a ****
Midcity utilities service is very bad. The meter reader has not been coming to my house to take the readings. However, I always get charged the reading fee. I have sent several emails, no one is responding. To my surprise every month I get billed even though no one takes the readings. How do they calculate the cost without the recent readings?
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Replies (2)
MidCity Utilities's replyOfficial
12 Jan 2024, 09:52 Good day Mr. Sepeame
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority. Thank you for posting and allowing us an opportunity to respond to your complaint.
Kindly email *** with your contact details, account number, complex name & unit number for further assistance.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Also please feel free to contact us on *** if you require any assistance.
Kind RegardsMidCity Utilities
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority. Thank you for posting and allowing us an opportunity to respond to your complaint.
Kindly email *** with your contact details, account number, complex name & unit number for further assistance.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Also please feel free to contact us on *** if you require any assistance.
Kind RegardsMidCity Utilities
MidCity Utilities's reply12 Jan 2024, 09:52
Official
Good day Mr. Sepeame
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority. Thank you for posting and allowing us an opportunity to respond to your complaint.
Kindly email *** with your contact details, account number, complex name & unit number for further assistance.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Also please feel free to contact us on *** if you require any assistance.
Kind RegardsMidCity Utilities
We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority. Thank you for posting and allowing us an opportunity to respond to your complaint.
Kindly email *** with your contact details, account number, complex name & unit number for further assistance.
It will receive the appropriate attention and further feedback will be provided to you in due course.
Also please feel free to contact us on *** if you require any assistance.
Kind RegardsMidCity Utilities
MidCity Utilities's replyOfficial
12 Jan 2024, 14:31Good day.
We’ve sent you a direct email regarding your post – please look out for the mail. Please note that we send out a sms every month when we will be doing meter readings.Unfortunately, your unit is not accessible and has not been accessible for some time.Clients have been requested to submit their water meter readings / photos of their meters should they not provide access to take the readings.The monthly cost is not only for the reading of the meter. It is also to cover the administration, fuel, labour, personnel, and billing cost.As per our agreement and the norm – should we not have access to take actual meter readings, estimations will be done until we can get actual readings.We assist another resident where you reside that sends us her monthly meter readings: *** Please check your mailbox for a suggestion regarding the monthly meter readings. Regards,
MidCity Utilities
We’ve sent you a direct email regarding your post – please look out for the mail. Please note that we send out a sms every month when we will be doing meter readings.Unfortunately, your unit is not accessible and has not been accessible for some time.Clients have been requested to submit their water meter readings / photos of their meters should they not provide access to take the readings.The monthly cost is not only for the reading of the meter. It is also to cover the administration, fuel, labour, personnel, and billing cost.As per our agreement and the norm – should we not have access to take actual meter readings, estimations will be done until we can get actual readings.We assist another resident where you reside that sends us her monthly meter readings: *** Please check your mailbox for a suggestion regarding the monthly meter readings. Regards,
MidCity Utilities
MidCity Utilities's reply12 Jan 2024, 14:31
Official
Good day.
We’ve sent you a direct email regarding your post – please look out for the mail. Please note that we send out a sms every month when we will be doing meter readings.Unfortunately, your unit is not accessible and has not been accessible for some time.Clients have been requested to submit their water meter readings / photos of their meters should they not provide access to take the readings.The monthly cost is not only for the reading of the meter. It is also to cover the administration, fuel, labour, personnel, and billing cost.As per our agreement and the norm – should we not have access to take actual meter readings, estimations will be done until we can get actual readings.We assist another resident where you reside that sends us her monthly meter readings: *** Please check your mailbox for a suggestion regarding the monthly meter readings. Regards,
MidCity Utilities
We’ve sent you a direct email regarding your post – please look out for the mail. Please note that we send out a sms every month when we will be doing meter readings.Unfortunately, your unit is not accessible and has not been accessible for some time.Clients have been requested to submit their water meter readings / photos of their meters should they not provide access to take the readings.The monthly cost is not only for the reading of the meter. It is also to cover the administration, fuel, labour, personnel, and billing cost.As per our agreement and the norm – should we not have access to take actual meter readings, estimations will be done until we can get actual readings.We assist another resident where you reside that sends us her monthly meter readings: *** Please check your mailbox for a suggestion regarding the monthly meter readings. Regards,
MidCity Utilities